Privacy
Your patients’ data, and exactly what we do with it.
This page says in plain words what the rest of the site promises: the records belong to your clinic, not to us. We hold them so the receptionist can do its work, and you can take them back any day you like.
Nothing below is written to be clever. If a sentence is unclear, tell us and we will rewrite it.
Last updated · 25 August 2026
What we collect, and why
Two kinds of data, and we keep them apart on purpose.
Your clinic’s data
The things you tell us so the receptionist can answer for you: your doctors and their hours, your prices, the insurance you take, your address and parking, and the answers you approve it to give. Plus the account itself — who to contact, and how you pay.
Your patients’ data
What a patient sends your clinic, and what your clinic records: their name and phone number, the conversation, their appointments, and whatever you keep in their file. A receptionist cannot book an appointment for someone it cannot name — that is the whole reason any of it is collected.
One clinic’s patients are never mixed with another’s. There is no shared pool, no profile built across clinics, and nothing sold to anyone. Ever.
We do not follow patients around the internet and we collect nothing for advertising. This website counts how many people visit it, without cookies and without following you anywhere afterwards.
Where it lives
Three places, and it is worth being precise about which is which.
- The conversation, while it is happening, is on WhatsApp — which is Meta’s. That is the one leg we do not control, and it gets its own section below.
- Everything after that — your agenda, your patients’ files, your dashboard — sits on managed servers we rent and administer, with each clinic’s records held separately from every other clinic’s.
- This website is a set of static files on a content network. It holds no patient data at all.
To confirm before launch
Name the hosting provider and the country its servers sit in. A doctor asking “where is it?” deserves a place name, and we are not going to guess at one here.
Who can see it
- Your clinic — everyone you give an account to, and nobody you do not. You decide who, and you can take an account away.
- Your secretary, the moment the receptionist hands a conversation over. That handoff is the point of it.
- Our team in Beirut — to keep the service running, or when you ask us for help with something specific. Named people with their own accounts, not “the company”.
Never sold. Never shared with another clinic, an insurer, a pharmacy, a directory or an advertiser. That is in your contract, not only on this page.
The receptionist is an AI system, so a patient’s message is read by the model that writes the reply.
To confirm before launch
Name the model provider, and say plainly whether patient messages are used to train it. The answer has to be no before we sign a clinic — and once it is no, one sentence here should say so.
WhatsApp, honestly
Your patients reach you on WhatsApp because it is already on their phone. That is the whole point, and it carries a cost worth saying out loud.
WhatsApp belongs to Meta. When a patient messages your clinic through the WhatsApp Business Platform, that message travels through Meta’s systems before it reaches us, and Meta’s own terms and privacy policy govern that part of the journey. A business conversation on the platform is not private from Meta the way a personal chat between two people is. We cannot change that. Neither can you, and neither can anyone else selling you a WhatsApp receptionist.
What we can do is tell you, keep the conversation to what a front desk actually needs — booking, reminding, answering the same forty questions — and move anything clinical to a human before it becomes a medical record sitting in a chat window.
To confirm before launch
Lawyer: check this paragraph’s description of the WhatsApp Business Platform, and whether the clinic owes its patients a notice of its own about it.
How long we keep it, and how to take it with you
Your patient data is yours — exportable any time you ask. That is in the contract.
Ask, and we export it. You do not have to explain why, and there is no fee for asking.
While you are with us, the files stay as long as you want them. You decide what to delete. If a patient asks your clinic to be forgotten, that is your call to make and we carry it out.
If you leave — and you can leave any month, because there is no contract holding you — we hand everything over first, then delete it from our side.
To confirm before launch
Three numbers are missing here: what format the export comes in, how long it takes, and how many days pass between handover and deletion. Each has to be something we can actually do on the day a doctor asks.
To confirm before launch
Lawyer: what does Lebanese law require a clinic to retain about a patient, and for how long? That can outrank the doctor’s own preference, and this section should say so if it does.
The receptionist never gives medical advice
It books, informs and reminds. Anything clinical goes straight to a human — a medical question, an emergency, a patient who sounds worried. You review and approve everything it is allowed to say before it says it.
That is a safety rule first. It is a privacy rule too: the less clinical detail a receptionist handles, the less of your patients’ health sits in a chat window at all.
The law we work under
Lebanon’s Law 81/2018, on electronic transactions and personal data, is our framework. Three things follow from it, and all three are already how we work.
- The records belong to your clinic. You decide what is collected and what is done with it; we act on your instructions, not our own.
- A person can ask what is held about them, and ask for it to be corrected. Your dashboard lets you answer that without calling us.
- Health data carries heavier obligations than an ordinary customer list — for you, and for us.
To confirm before launch
Lawyer: confirm the framing above, and our authorisation position with the Ministry of Economy and Trade for processing health data. Once it is settled, state it here plainly — including which obligations are the clinic’s own, so a doctor reading this knows what is theirs.
This page is not your contract. Your contract is, and it says the same things in the language a court needs.
Asking us anything about your data
Write to us, or message the same WhatsApp number the rest of this site uses. A person from our Beirut team answers — that is the promise everywhere else here, and it holds on this page too.
If one of your patients asks about their data, you are the one who answers them. Ask us and we will get you whatever you need to do that properly.
To confirm before launch
Lawyer: how quickly must we answer a data request under Law 81/2018, and what should we commit to publicly? A number belongs in this section — a promise without one is not a promise.